State Farm® Insurance Agent Tom Moore

"I have had my auto and home insurance through State Farm for three decades. Unlike many companies, whose customer service has declined over the years, State Farm has remained a trusted resource. For this reason, when my wife and i moved to West Virginia, we transferred our State Farm business to Tom Moore State Farm. The Tom Moore office is well-staffed with personable, knowledgeable, caring, professionals who have highest regard for the customer and the customer’s needs. We have so much confidence in knowing we can call the Tom Moore office and always get prompt responsiveness and first-class customer service! Thank you Tom Moore team!"

"Tom Moores office has always been helpful when ever I have needed to report an accident."

"Claims have been processed quickly. Most questions have been answered by the front office staff, but Tom has been available any time I’v needed his time."

"My experience with Tom Moore State Farm is what some would call eventful. As I have been waiting for 2 claims I’ve had to be taken care of by a body shop that’s taken over a year to get parts, once those parts were received I was issued a rental car per coverage of my policy 80/20. The body shop was handling two separate claims for two completely different dates and situations. However, State Farm recently stopped covering my rental car as of 7-20-24 which was understandable as I no longer have insurance through them and it had reached the max policy of $500. What they failed to inform enterprise of was there were two seperate claims. They did not schedule me to have the rental car for the right period of time and once I am informed that it was incorrectly done I am told that they can no longer issue anything else so now I will have to pay commerical price for the rental car ($55 a day compared to $27). As my car has been sitting in the shop waiting for pick for an extra 10 days because State Farm misinformed me on payment. As I was issued a comprehensive check and once my car went into the shop I was told there was supplemental parts needed and I went to State Farm to see what the process would be if they would just right me a new check or would they send me or the body shop the money. I was told to come in and I would be issued a new check. I went inside the angry on 7-22-24, I provided the check and awaited a new one just to be told that they couldn’t issue a new check due to it being past the 90 day period. Why was I not informed that on the phone? Then I am told Tom would have to reach out to the claims department and see what needed to be done. Claims said they would epay me the money, which I am okay with no issues there. Issue is that it is now 7-30-24 my car has been done since 7-22-24 and State Farm is just now looking over these supplemental parts that could take up to 5 days. 5 X 55 is $275. I just paid enterprise $227 yesterday 7-29-24 because State Farm stopped covering the vehicle. My issue is that I was misinformed by State Farm about payment for my comprehensive claim so now I have to wait another 5 days to get the extra money as the body shop won’t release my car until proof of payment is shown. This process between State Farm and I has been tremendous to say the least. As they do not take any responsibility for their negligence of the situation as it was somebody in the office that told me they could write me a new check same day. It’s poor quality on State Farm to actually do their job as it is written and to follow protocol as this compressive claim was in the system and filed so all they would have to do was check the date at which the original check was given and tell me it was a dead line and I could’ve made arrangements to come in earlier so I would have the supplemental payment in a reasonable time. If you are looking for insurance, look elsewhere I wish I would’ve to begin with."

"Emma was a delight to speak with made the experience nice"

"Customer service is not great. They are very quick to send you to the 800 number and say they can't help you."

"Excellent staff, very informative and knowledgeable. Would recommend any and all to use this agency."

"Very Friendly staff, and egure to help when in need !!!"

"Very friendly!"

"Very knowledgeable and friendly staff. Customer service is top notch."

"We've been with Tom's agency for 25 years. Everyone here is friendly and efficient! They know us by name and take care of us like family."

"Tom is an exceptional agent. Tom makes it a point to get to know his clients. This familiarity allows Tom to provide State Farm products that fit his client’s and their family’s needs. Although Tom has been an agent for many years, he has kept up with the current insurance trends and is able to provide the very best service for his insured."

"Great service and friendly customer service. Highly recommend"

"Great staff, easy to work with, very helpful, good price, very satisfied with Tom Moores office"

"I couldn’t ask for better insurance coverage or a better insurance team!!! Thank you Tom Moore and his team!"

"Tom Moore is a very good sales person. He’s been doing it for years so he knows what he’s doing. He does his best to help you get what you need."

"Very friendly helped me with exactly what I needed"

"Customer service is stellar. Always readily available and knowledgeable. State Farm should use Mr. Moore and his staff as a training model for all of its agents."

"Fantastic agent with high quality customer service!!! They have made sure we had the right products for our needs."

"So far they have been great. Very competitive pricing, app, and customer service ! I would have to say for me though price drives my choice in insurance as I always pay premiums and never use it (knock on wood). So far there isn’t any complaints after 7 months with Tom Moore State Farm"

"Excellent customer service! Tina made the process simple and easy! She treats you like family! I received a lower quote with more coverage and multi policy discounts!"

"I’m very impressed how Stephanie and Tina have always been kind and considerate when discussing our insurance needs. I’m very impressed with the whole agency."

"I received excellent service, assistance, concern and guidance with my claim. I was quite upset with the accident, Tom Moore and staff were very sympathetic and understanding with my concerns Tom Moore and staff have continued excellent service beyond the norm I have had insurance with Tom over 4o years"

"Tom is a very caring agent. He really goes the extra mile and so does his employees. Tina is so great at her job and she puts the customer first."

"Excellent customer service! Brandon Lowe was very helpful and knowledgeable I'd give him six 🌟 stars. Saved me money with bundling my home and auto insurance. Very glad I chose State Farm as my new insurance provider."